FAQ
1) In what situations is Comfort Zone® suitable?
Comfort Zone®is ideal for warming towels, blankets or robes with no plastic ormetal components. It is used by EMTs to assist in raising the bodytemperature of patients who are in shock or hypothermic. It helps withelderly patients who may have difficulty maintaining body temperature.Veterinarians also find it useful to soothe and calm animals both before and after surgery. The advantages that Comfort Zone® has overtraditional electric blankets is that it is not susceptible to the “hotspots” that wired heating blankets can develop nor does it present theelectrical hazards that wired heating blankets do.
2) IsComfort Zone® UL approved?
Comfort Zone®is approved byUnderwriters Laboratories (UL) under theUnited States and Canadian (CUL) standardsfor indoor appliances.
3) How hot do the warming platesget and can a person be burned by them?
The warmingplates are controlled by a thermostat that regulates the heat between155°F and185°F (68°C to 85°C). Once heated, the plates are hot to thetouch. The units hould not be left where a child or incapacitated person can be in contact with the plates while the unit is on. In addition tothe thermostatically controlled heat, controls in both plates willdisable the unit if the thermostats should fail.
4) Inoticed some moisture had accumulated in the unit when it was firstused, is that a problem?
The moisture comes from articles being warmed and does not affect the operation of the unit nor does itpresent a safety hazard. With the unit off, wipe any accumulatedmoisture up with a dry cloth.
5) What is the warranty?
Comfort Zone®may be returned for any reason within 30 days of purchase and iswarranted to be free of defects in workmanship or materials for oneyear. Details of both the return policy and warranty are here.
6) How long does it take to warm up an item up in Comfort Zone®?
That depends on the environmental conditions. If the unit has been indoors,it will take as little as 20 minutes initially to warm a blanket. Oncethe unit is warm, additional items can be warmed in even less time.Warming times can be reduced substantially by opening the unit after 5or 10 minutes and refolding the blanket and placing it back in the unit. However, often the units particularly those used by EMTs are leftoutside in a vehicle. If the unit is cold it may take much longer forthe initial warm-up. That is because the unit itself absorbs much of the initial heat.
7) How long will an item stay warm inComfort Zone® once the unit has been unplugged or turned off?
The unit is well insulated and will retain heat for up to 30 minutes evenafter it is turned off.
8) How warm do items get whenplaced in Comfort Zone®?
The unit operates between 155°Fand 185°F. Blankets, towels, and robes that are placed in the unit willrange in temperature from 110°F and 155°F after the full warm-up period.
9) What materials are safe to use in Comfort Zone®?
Any unadorned blanket, towel or robe that is made of cotton, polyester or ablend of the two fibers may be used in Comfort Zone®. Never place itemsthat have buttons, zippers, or other plastic or metal components inComfort Zone®. Gel Packs can be placed in the unit if covered with atowel.
10) What are the dimensions of Comfort Zone®?
Exterior Dimensions (L x W x H) 18.2 x 13.4 x 6.7 in.– (462 x 340 x 170 mm).
Interior Dimensions (L x W x H) 17.0 x 11.7 x 4.0 in.– (432 x 297 x 157 mm).
Max Power consumption 2.2 amps @ 110 VAC duringinitial warm up.
Weight: 10.5 lbs empty.
11) How doyou clean Comfort Zone®?
The unit should be turned offand allowed to cool. The plates can be wiped down with a cloth dampenedwith water or alcohol. Allow to dry completely before returning to use.
12) Is its safe to warm fluids in Comfort Zone®?
It is notsafe to warm any fluids, including serum or IV fluids, in Comfort Zone®, for human use. The unit should only be used to warm unadorned textileproducts.
13) Can Comfort Zone® be left turned on forextended periods?
The unit is designed to accommodateextended usage. However, it does consume power while on, so it should be turned off if it will not be used for several hours. This will alsoextend the life of the unit as it will reduce the number of times thatthe thermostat cycles on and off.
14) What is the function of the button that is situated on the front of the case just below thehandle?
That is a pressure relief valve that isincorporated into the Hardigg Storm Case and assures that that there isno build-up of either negative or positive air pressure while the caseis in use.
